We strive to foster mutually beneficial relationships with our suppliers and customers to promote sustainability in the marketplace, and create long-term value for the Group and society.
Our suppliers are expected to comply with relevant local laws and also the international quality and environmental management standards that we ourselves have attained, including ISO9001 Quality Management Certification, ISO14001 Environmental Management Certification, Restriction of Hazardous Substances Directive (RoHS) compliance, etc.
In addition, we embed sustainability into our core business practices by integrating our Code of Conduct into supplier contracts and assessing suppliers' sustainability performance through our business scorecard.
Attaching great importance to quality and environmental protection, we have in place a Supplier Quality Management System to ensure the quality of all aspects related to new product development, procurement, production, service provision, etc.
With regard to customers, we have in place a well-established working instructions and a two-level system to encourage communication with customers, and to ensure efficient handling of customer enquiries and requests for material returns. We also conduct annually customer satisfaction survey (“CSS”) to closely monitor our performance in terms of product development, logistics arrangement, services, quality and price.